TECHNICAL FAQ

We apologise if you are experiencing technical difficulties with the Wilkinet website. Some of these problems can be rectified by changing the settings on your own computer so please check the questions listed below to see whether there is a way to resolve the issue before contacting Wilkinet to report a problem.

Don't forget that we will take your order by phone if you experience any problems ordering online [UK Freephone: 0800 1383 400, International: (+44) (0)1239 841844]

If the issue is not resolved in the information below, please contact us to give us details of the problem. If you could provide the following information it would be most helpful in resolving the issue:

1. The broswer software and version you are using
2. The computer and operating system you are using
3. Where in the site you were when the error occurred
4. What you were attempting on the website at the time the error occurred
5. Any error message displayed

Questions:

1. I tried to add an item to my shopping cart but my shopping cart is still empty.
   
   
2. I have clicked either the Purchase Now or the Make Purchase button but all I get is "The page cannot be displayed. Cannot find server or DNS Error".
   
   
3. I have clicked either the Purchase Now or the Make Purchase button but all I get is the following error "An error occurred in the secure channel support".
   
   

Answers:

1. I tried to add an item to my shopping cart but my shopping cart is still empty.
   
   It is most likely that cookies are the cause of this problem. For the shopping cart to remember what has been placed in it, your browser must have cookies enabled. See your browser's Help files for details on how to check your cookie/privacy settings. In Internet Explorer 6, the Privacy setting should be set to Medium or Low.
   
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2. I have clicked either the Purchase Now or the Make Purchase button but all I get is "The page cannot be displayed. Cannot find server or DNS Error".
   
   There may be a problem with the way your computer is trying to access secure areas of the Wilkinet website as well as other websites. This may be due to the fact that you are accessing the internet via a company Proxy Server. Microsoft have acknowledged this problem and a solution can be found in the following Microsoft article: http://support.microsoft.com/?kbid=181147. If you can connect to other secure sites successfully and the Wilkinet site is the only one that is causing a problem, please contact us.
   
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3. I have clicked either the Purchase Now or the Make Purchase button but all I get is the following error "An error occurred in the secure channel support".
   
   There may be a problem with the way your computer is trying to access secure areas of the Wilkinet website as well as other websites. This may be due to the fact that you are accessing the internet via a company Proxy Server. Microsoft have acknowledged this problem and a solution can be found in the following Microsoft article: http://support.microsoft.com/?kbid=181147. If you can connect to other secure sites successfully and the Wilkinet site is the only one that is causing a problem, please contact us.
   
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